Terms and Conditions

Last Updated: 12 October 2025

1. Introduction

Welcome to Neeyog Packaging ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.

2. Definitions

• "Website" refers to Neeyog's e-commerce platform.
• "User" refers to anyone who accesses our website.
• "Products" refers to packaging materials and related items offered for sale.
• "Services" refers to any services provided by Neeyog.

3. Account Registration

To place orders, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4. Orders and Pricing

4.1 Order Placement

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.

4.2 Pricing

Prices are listed in Indian Rupees (INR) and are subject to change without notice. Applicable taxes will be added to the order total.

4.3 Minimum Order Quantity

Some products may have minimum order quantities (MOQ). These will be clearly displayed on product pages.

5. Payment Terms

• Payment must be made in full before order processing
• We accept bank transfers, UPI, credit/debit cards, and other payment methods
• For bulk orders, credit terms may be available to approved customers
• All transactions are secured and encrypted

6. Shipping and Delivery

6.1 Delivery Timeline

Standard delivery: 3-7 business days for metro cities, 7-15 days for other locations. Custom orders may take 15-30 days.

6.2 Shipping Charges

Shipping charges are calculated based on order weight, volume, and destination. Free shipping may be available for orders above a certain value.

6.3 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier.

7. Returns and Refunds

7.1 Return Policy

Products may be returned within 7 days of delivery if:

• Products are defective or damaged
• Wrong items were delivered
• Products do not match description

7.2 Non-Returnable Items

Custom printed items and specially manufactured products cannot be returned unless defective.

7.3 Refund Process

Approved refunds will be processed within 7-10 business days to the original payment method.

8. Product Information and Quality

We strive to provide accurate product information. However:

• Colors may vary due to screen settings
• Dimensions are approximate
• We reserve the right to improve products without notice
• All products meet relevant safety and quality standards

9. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Neeyog or its licensors and is protected by copyright and trademark laws.

10. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the order value
• We do not guarantee uninterrupted or error-free service

11. Indemnification

You agree to indemnify and hold Neeyog harmless from any claims, damages, or expenses arising from your use of our website or violation of these Terms.

12. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy. We comply with applicable data protection laws.

13. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

14. Changes to Terms

We may update these Terms at any time. Continued use of the website after changes constitutes acceptance of the new Terms.

15. Contact Information

For questions about these Terms, please contact us at:

• Email: info@neeyog.com
• Phone: +91 98765 43210
• Address: Mumbai, Maharashtra, India

Important: By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.