Privacy Policy

Last Updated: 12 October 2025

1. Introduction

Neeyog Packaging ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, company name
• Account Information: Username, password, account preferences
• Billing Information: Billing address, payment method details
• Shipping Information: Delivery address, recipient details
• Business Information: GST number, PAN, company registration details

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from:

• Payment processors
• Shipping and logistics partners
• Social media platforms (if you connect your account)
• Analytics providers

3. How We Use Your Information

We use the collected information for:

3.1 Service Provision

• Processing and fulfilling orders
• Managing your account
• Providing customer support
• Sending order confirmations and updates

3.2 Business Operations

• Payment processing and invoicing
• Fraud prevention and security
• Analyzing usage patterns
• Improving our website and services

3.3 Marketing and Communication

• Sending promotional emails (with your consent)
• Product recommendations
• Special offers and discounts
• Newsletters and updates

3.4 Legal Compliance

• Complying with legal obligations
• Enforcing our terms and conditions
• Protecting our rights and property

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Payment Processors: For secure payment processing
• Shipping Partners: For order delivery
• Cloud Hosting: For data storage and backup
• Analytics Providers: For website analytics

4.2 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose information if required by law or to:

• Comply with legal process
• Enforce our policies
• Protect rights, property, or safety
• Respond to government requests

5. Data Security

We implement appropriate security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Regular security audits
• Access controls and authentication
• Employee training on data protection

Note: No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Personalize content
• Track marketing effectiveness

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

• Access your personal information
• Correct inaccurate data
• Update your account details

7.2 Data Deletion

You can request deletion of your personal information, subject to legal and contractual obligations.

7.3 Marketing Opt-Out

You can unsubscribe from marketing emails by:

• Clicking the "unsubscribe" link in emails
• Updating your account preferences
• Contacting us directly

7.4 Do Not Track

We do not currently respond to "Do Not Track" signals from browsers.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

After this period, we will securely delete or anonymize your data.

9. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

11. International Data Transfers

Your information may be transferred to and processed in countries outside India. We ensure appropriate safeguards are in place for such transfers.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on our website
• Updating the "Last Updated" date
• Sending an email notification (for material changes)

Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@neeyog.com
• Phone: +91 98765 43210
• Address: Neeyog Packaging, Mumbai, Maharashtra, India
• Data Protection Officer: dpo@neeyog.com

14. Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms.